Hospitality Challenge Statements
Context: As part of the Capitaland Master Sustainability Plan, Ascott is committed to reducing water and energy use over the next few years for its global properties.
Pilot Requirements: Easy to implement solutions to help Ascott-operated properties reduce water and/or energy usage, at any part of the value chain.
Technology: IoT, Data Analytics
- Potential test-bedding in up to 8 Singapore properties across 4 brands
- Potential scaling to 500 properties across almost 40 countries
- Ascott HQ endorsement to global portfolio
Challenge Statement #2
Pilot Requirements: A lightweight, and if possible “as-a-service”, solution that tackles at least 2 out of 4 of waste- measurement, tracking, recycling and/or reduction.
Technology: IoT, Data Analytics
- Potential test-bedding in up to 8 Singapore properties across 4 brands
- Potential scaling to 500 properties across almost 40 countries
- Ascott HQ endorsement to global portfolio
Challenge Statement #1Context: Hotels receive many truck/van deliveries, be it for fresh produce, daily necessities, hardware, etc resulting in congested loading bays and air and noise pollution.
Pilot Requirements: A hub-and-spoke delivery routing optimisation solution to consolidate deliveries from different suppliers for each delivery to the hotel, and even with that of nearby hotels to optimise sharing of resources.
Technology: Logistics, Supply chain technology, AI
- Sharing of hospitality industry knowledge
- Potential extended implementation to hotels within the group and support for roll-out to the wider industry nationwide
Context: Given manpower constraints, many hotel employees are required to learn new skill sets to perform in functions beyond their original scope. However, it is difficult to optimally deploy employees according to their skill sets and the day-to-day changing business requirements.
Pilot Requirements: An HR system that records and tracks the skill sets of all employees and dynamically rosters them to different functions based on fluctuating business requirements.
Technology: HR Tech, Optimisation
Additional Benefits of this Pilot:
- Sharing of hospitality industry knowledge
- Potential extended implementation to hotels within the group and support for roll-out to the wider industry nationwide
Challenge Statement #1Context: With more hotel staff working remotely, it has become necessary for employees to adopt digital training while ensuring training attention, engagement, and knowledge retention to achieve the same or improved level of training outcome.
Pilot Requirements: Scalable digital training platform incorporating micro-learning, training modules integration, scenario-based learning, virtual immersive learning, communication, gamification and/or data analytics feature.
Technology: e-Training, EduTech, Gaming, Micro-Learning, AR/VR
- Access to pilot data/ mentorship
- Potential extended implementation in global properties
Challenge Statement #2Context: The difficulty and cost of integrating standalone systems (e.g. PMS, hospitality systems) is a major barrier to innovation in the hospitality industry.
Pilot Requirements: A scalable technology brand agnostic, multi-system integration cloud solution, allowing for easy plugging and unplugging and management. The security must be secured to specific standards e.g. PCI-DSS.
Technology: Systems integration, Data analytics
Additional Benefits of this pilot:
- Access to pilot data/ mentorship
- Sharing of industry knowledge
- Potential extended implementation in global properties
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Challenge Statement #1Context: Swisshôtel The Stamford is challenged by manpower shortage in its housekeeping department.
Pilot Requirements: Robotic Process Automation (RPA) solutions that can help shorten the time for housekeeping (linen changing and floor cleaning) to turnover each room.
Technology: Robotics, Automation
- Potential extended implementation across SEA properties
Challenge Statement #2Context: Swisshôtel The Stamford is challenged by an influx of deliveries during peak hours, with limited manpower to deliver packages to the rooms, it causes delays for the guests.
Pilot Requirements: Robotic Process Automation (RPA) or other solutions that can assist hotel staff to send food deliveries to hotel rooms in a shorter time frame with fewer hotel staff.
Technology: Robotics, Automation
- Potential extended implementation across SEA properties
MICE Challenge Statements
Attractions Challenge Statements
Context: NHB has many platforms for visitors to engage with content, i.e. physical, chatbots, websites, social media, but there is a lack of visibility on visitors' engagement and interests to help inform future content development.
Pilot Requirements: An AI solution that can analyse visitor engagement (e.g. traffic, viewing time) with both our online and offline content and recommend topics and formats for future content development.
Technology: AI, Data Analytics, IoT
Additional Benefits of this pilot:
- Sharing of industry knowledge
- Endorsement of solution to other industry partners
Context: NHB's content is usually curated in a factual and descriptive manner, which can seem one dimensional. By allowing visitors to contribute their experiences or thoughts, a deeper level of engagement can be achieved.
Pilot Requirements: A solution that can create a virtual/ gamified space that allows visitors to engage in and contribute to shared social experiences in NHB's museums, festivals or heritage trails, by leaving text, image, audio or video content.
Technology: AR/VR, digital exhibitions, E-games, Gaming
Additional Benefits of this pilot:
- Sharing of industry knowledge
- Endorsement of solution to other industry partners
Context: Under the Amusement Rides Safety Act (ARSA) by the Building and Construction Authority (BCA), the Cable Car operated by 1FG is required to deploy staff physically at each Cable Car platform to carry out duties in ensuring guest safety, resulting in significant operating costs.
Pilot Requirements: A technological solution that can fulfil BCA's ARSA requirements in guest safety and even provide other guest services e.g. concierge services ticketing, etc.
Technology: AI, IoT, RPA
Additional Benefits of this pilot:
- Potential for roll out to 1FG's other attractions e.g. Wings of Time and future attractions. haring of industry knowledge
Context: In One Faber Group's (1FG) restaurants and bars, a lot of manpower is spent on mundane and repetitive tasks such as food preparation (e.g. chopping of ingredients) and bartending.
Pilot Requirements: Robotic solutions to perform repetitive and formulaic tasks with efficiency, speed and precision, that are preferably portable.
Technology: RPA
Additional Benefits of this pilot:
- Potential for roll out to 1FG's other F&B concepts.
- Provide credible endorsement for other industry partners
Context: The unmanned retail gift shop would be a first in Singapore and should be designed to bring a great shopping experience to visitors while minimising human contact.
Pilot Requirements: Unmanned retail operations technology with self-payment systems, anti-theft measures, and smart solutions to maintain optimal product inventory and placement.
Technology: AI, IoT, POS, Retailtech, Facial Recognition
Additional Benefits of this pilot:
- Potential for roll out to 1FG's other 5 other retail outles in Sentosa and Vivocity
- Provide credible endorsement for other industry partners
Airline and Airport Services Challenge Statements
Context: The travel sector sees payments needing to be made in environments without data connectivity, digital wallets are increasingly becoming the payment of choice with a growing preference to make purchases on one's mobile device.
Pilot Requirements: An integrated low-cost POS system able to support crew/sales modules, support major credit cards and digital wallet payment methods such as Alipay, WeChat Pay etc and receive orders made on passengers' mobile devices, in offline environments.
Technology: Digital payment, FinTech, POS, Fraud detection
Benefits of this pilot:
- Potential to roll and scale solution across SATS' APAC markets including Singapore, Thailand, Japan and India for airline customers.
Context: There is a need to better anticipate inbound travellers' preference changes to maximise satisfaction and revenue from curating/ developing the right inflight meals and duty-free products by monitoring micro and macro trends.
Pilot Requirements: A self-service trendspotting engine surveying the general consumer market with speed sensitivity, relevance and accuracy for exploration of trends to produce actionable insights for curating/ developing inflight meals, duty-free products and anticipating other traveller demands.
Technology: AI, Consumer behaviour, Market research, Product R&D
Benefits of this pilot:
- Potential to roll and scale solution across SATS' APAC markets including Singapore, Thailand, Malaysia and Japan.
Context: Singapore Airlines aims to extend its current website capabilities to inspire travellers with well-designed and personalised itineraries during the discovery stage of their travel planning journey.
Pilot Requirements: A digital itinerary planner that recommends points of interests, tours, activities and accommodations based on a customer's profile, interests and travel preferences, and facilitates the bookings, all within the Singapore Airlines website. The solution should scale and deploy content that covers Singapore Airlines flight destinations within a short timeframe.
Technology: TravelTech
Benefits of this pilot:
- The solution would be used by passengers flying to the 130 destinations flown by Singapore Airlines
Travel Agency Challenge Statements
Context: For corporate travel, there are many travel policies to be adhered to, and the currently manual recommendation process is time-consuming.
Pilot Requirements: AI and chatbot assisted booking system where client information (travel policy, profiles, past bookings/ preferences) are saved, and integrated with the global distribution system and flight/ hotel suggestions can be generated quickly.
Technology: AI, Chatbot, TravelTech
Benefits of this pilot:
- Sharing of knowledge about the corporate travel industry.
Context: With the need to do more with fewer people, technology would be the key to understanding clients better and delivering better service.
Pilot Requirements: AMarTech solution that can collect client feedback at every touchpoint, understand client pain points and improve customer satisfaction by reducing response time and ensuring customer-centric engagement.
Technology: AI, Chatbot, MarTech
Benefits of this pilot:
- Sharing of knowledge about the corporate travel industry.
Perks & Benefits
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